Business Software
Order Management System
Every order from placement to delivery, visible in one place.
- Typical timeline
- 6-10 weeks depending on channels and integrations
- Category
- Business Software
- Engagement
- Fixed-scope phases
- You receive
- Code, data & documentation
Overview
Orders arrive by WhatsApp, phone, email, a website and a salesperson's notebook. An order management system gives them one queue, one status model and one place where anyone can answer "where is this order" without making three calls.
Nobody can say what stage an order is at without asking around
An order sits in a chat thread until someone transfers it to a register, then to a dispatch list. Each handoff loses detail and adds delay. Customers chase updates, staff chase each other, and urgent orders are prioritised by whoever shouts loudest.
You will recognise this if
- Answering a customer's order status question requires calling two or three people
- Orders are occasionally missed entirely or dispatched twice
- Partial dispatches and pending quantities are tracked in someone's head
- There is no record of why a particular order was delayed
What you get out of it
The difference this makes
One queue, one truth
Orders from every channel land in one list with a clear status, owner and promised date.
Status without asking anyone
Sales, dispatch, accounts and the customer all see the same current state, which removes most internal follow-up calls.
Partial dispatch handled properly
Pending quantities are tracked line by line, so back orders are visible rather than remembered.
Delays become measurable
Reporting on cycle time and reasons for delay shows where the process actually breaks, instead of where it is assumed to.
What we build
- Order capture from web, WhatsApp, phone, email and sales app
- Approval workflow for credit limits, discounts and special pricing
- Stock allocation and reservation against confirmed orders
- Line-level partial dispatch with pending quantity tracking
- Picking and packing lists with barcode verification
- Courier and transport assignment with docket capture
- Automated customer notifications at confirmation, dispatch and delivery
- Proof of delivery capture, including photograph and signature
- Returns and replacement handling
- Reporting: order ageing, fulfilment rate, cycle time and delay reasons
How it gets used
A distributor serving retail outlets
Retailers order through a portal or WhatsApp, credit checks run automatically, and dispatch works from a consolidated picking list per route.
A manufacturer with made-to-order products
Orders move through confirmation, production scheduling, quality check and dispatch, with the customer-promised date visible at each stage.
An online retailer shipping across India
Orders from the website and marketplaces are consolidated into one dispatch queue with courier allocation by pincode serviceability.
Technology we typically use
You do not need to care about this list — but your next developer will.
- Next.js
- PostgreSQL
- FastAPI
- Courier APIs (Shiprocket / Delhivery)
- WhatsApp Business API
- Barcode scanning
Timeline: Typically 6-10 weeks depending on channels and integrations
Questions
Order Management System — common questions
Something else on your mind? Ask us directly — it is usually faster than reading.
Can it take orders over WhatsApp?
Does it handle multiple warehouses?
Can our customers see their own order status?
Related services
Businesses that need this often need one of these as well.
Thinking about order management system?
Tell us about your situation. We will tell you whether this is the right service, what it would involve, and roughly what it would cost.